Introduction
This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website.
This policy is not intended to and does not create legally enforceable rights and obligations. It merely indicates our usual practice in relation to the delivery of products.
Delivery methods
We will deliver to the following countries and territories: UK. Deliveries to EU member states can be arranged by a Prontaprint Centre under separate agreement.
Delivery periods
After placing your order, your product will be dispatched within 5 business days.
If the address for delivery of your order is a UK address, then the product will be delivered within 24 hrs after dispatch.
Delivery charges
Delivery charges will be calculated and automatically applied to your order during the checkout process*. All amounts are stated in GBP and are exclusive of VAT although this may not be payable in all instances.
*Weights are of the packaged item and are rounded up.
Receipt and signature
All deliveries must be received in person at the delivery address, and a signature must be provided.
Additional deliveries and collection
If an initial delivery attempt is unsuccessful, our delivery service providers will make one further attempt to deliver your products.
If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.
Delivery problems
If you experience any problems with a delivery, please contact the Prontaprint Centre who is fulfilling your order by email or telephone, e-mail addresses and telephone numbers can be found on our website https://www.prontaprint.com.
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery.
An indicative list of the situations where a failure to deliver will be your fault is set out below:
- you provided the wrong address for delivery;
- there is a mistake in the address for delivery that was provided;
- the address for delivery is not reasonably accessible;
- the address for delivery cannot safely be accessed;and
- there is no person available at the address for delivery to accept delivery and provide a signature.